Frequently asked questions
Are Loris fragrances the same as the designer originals?
No. Our Frequence range fragrances are original formulations independently created by Loris, inspired by the scent character of well-known designer perfumes. They are not identical to, and are not sold as, the original branded product. See our full disclosure in Terms & Conditions.
How long will my fragrance last on my skin?
How long a scent lasts depends on your skin, the weather and how much you apply. Our Niche range is extrait de parfum, a higher concentration than eau de parfum, so one or two sprays are usually enough. Pulse points and moisturised skin hold scent best.
What is the difference between your Frequence, Niche and Creation ranges?
Frequence is our range of fragrances inspired by popular designer scents, clearly marked with the designer fragrance it is inspired by for easy identification. Niche and Creation are our own original compositions, not inspired by or compared to any third-party fragrance.
Why might a fragrance smell slightly different on me than expected?
Fragrance interacts differently with everyone's skin due to factors such as skin type, hydration, body chemistry and temperature. We recommend testing a new fragrance on your own skin rather than relying only on how it smells on someone else.
Are your fragrances vegan?
Yes, all of our fragrances are vegan.
Where are your perfumes made?
Our perfumes are made in Turkey with high-quality essences from France and Spain, to ISO 22716:2007 GMP standards and IFRA (International Fragrance Association) requirements. Every batch is tested in our own laboratory, including GCMS purity testing.
Can I try the fragrances in store first?
Yes. You can test every fragrance in our Sydney and Brisbane stores. Opening hours vary by centre, and you'll find the address and hours for each store on our stores page.
Where do you ship to?
We currently ship within Australia only.
How much does shipping cost and how long does it take?
Shipping is via Australia Post Express for $15, and free on orders of $90 and over. Orders are dispatched within 1 to 2 business days and typically arrive 1 to 5 business days after dispatch. We are unable to ship to PO Boxes or virtual addresses.
Can I return a fragrance if I don't like the scent?
Once a bottle has been opened it can't be returned or exchanged unless it is faulty. If you change your mind about an online order, you can return a bottle within 14 days for a refund or an exchange, as long as it is unopened, unused and in its original packaging. Shipping costs for a change of mind are yours, and our returns policy has the details. Faulty items are covered by the Australian Consumer Law. Not sure about a scent? Test it free in our Sydney and Brisbane stores, or take our Find your match quiz online, before you open the bottle.
How do I contact customer service?
You can reach us at info@lorisperfume.com.au or via the contact form on our Contact page.
Is there a membership, and do I get a first-order discount?
Yes. Membership is free. Create a free account and get 10% off your first order. While you're signed in, selected fragrances are also $19.90, one of each per order. The member price can't be combined with any other offer, and the 10% first-order discount doesn't apply to member-price fragrances.
Can I combine offers?
Yes, in most cases. Your 10% first-order discount works with 3 for $84: 30% off in total on 3 or more Frequence bottles. It doesn't apply to $19.90 member prices. The $19.90 member price is the exception. It can't be combined with any other offer and doesn't count towards 3 for $84. See our Terms & conditions for details.
