Privacy policy

Last updated: 7 November 2026

Loris Perfume Australia respects your privacy and handles personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What we collect

When you shop with us or create an account, we collect the information we need to serve you. This is your name, email address, phone number, delivery and billing address and order history, and, through our website, basic device and usage data (such as IP address, browser type and pages viewed).

How we use it

• To process and deliver your orders and provide customer support
• To manage your account and our member benefits
• To send you marketing emails only if you have opted in. You can unsubscribe at any time via the link in any email
• To improve our website, products and service
• To measure and improve our advertising
• To prevent fraud and meet our legal obligations

Who we share it with

We do not sell your personal information. We share it only with the service providers that help us run the store, and each receives only what it needs to perform its role:

• our e-commerce platform (Shopify) and our in-store point-of-sale system
• payment providers
• delivery carriers (such as Australia Post)
• our email marketing provider, for customers who have opted in
• our product review service, if you choose to leave a review
• fraud and security protection services
• analytics and advertising services, including Google and Meta

Information held overseas

Some of these providers store or process information outside Australia, mainly in the United States and Canada. We take reasonable steps to make sure they handle your information in line with the Australian Privacy Principles.

Cookies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, understand how the site is used and measure our advertising. You can control cookies through your browser settings; some site features may not work without them. You can also manage personalised ads through your Google and Meta ad settings.

Storage and retention

Your data is stored securely with our service providers. We keep order records for as long as required for tax, accounting and legal purposes, and delete or de-identify data that is no longer needed.

Children

Our website and services are not directed at children under 18, and we do not knowingly collect personal information from children.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@lorisperfume.com.au. If you have a privacy concern, contact us first and we will respond within a reasonable time; you may also contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date it was last updated.