Terms & Conditions

Terms & Conditions

"Thank you for visiting the 'www.lorisperfume.com.au' website. This online platform is under the ownership of Urbanix Commercial Pty. Ltd, serving as the master franchisee for Loris Parfum in Australia. Our registered office is located at Level 1/5 George Street, North Strathfield. Should you have any inquiries regarding the terms and conditions or wish to provide feedback about our website, please feel free to reach out to our customer service team via email at info@lorisperfume.com.au.

 

Ownership of Rights

All rights to this website, including copyright, are owned by or licensed to Loris Perfume Australia. Without permission, any use of this website or its content, including copying or storing all or part of it, other than for your own personal, non-commercial use, is prohibited. You may not modify, delete, distribute, or post anything on this website for any purpose.

 

Eligibility

To be eligible to shop on the lorisperfume.com.au website or access specific services and features, registration is required. During registration, you'll need to furnish accurate and complete personal information including your name, contact number, and email address. It's crucial that this information remains up-to-date, and any changes must be promptly reflected in your online account. Our registration requirements may be subject to change periodically. Furthermore, when making purchases, you'll be prompted to provide payment details, and by doing so, you certify that the provided payment information is valid and accurate, confirming your identity as the individual referenced in the billing details.

The ability to purchase goods through the lorisperfume.com.au website is strictly restricted to individuals who can legally enter into contracts as per Australian law.

 

Content Accuracy

Considerable attention has been devoted to crafting the content of this website, ensuring that the information, descriptions, and prices provided are accurate upon publication. However, we will exclusively validate orders if there are no significant errors in the product descriptions or pricing listed on the site. All prices are inclusive of GST and do not encompass delivery fees. The total expense of your order comprises the merchandise price, GST, and delivery charges outlined in the shipping section.

Please note that packaging may differ slightly from the visuals presented. Weight and dimensions are approximate. While every effort has been made to faithfully represent product colors on the website, variations may occur due to individual computer settings. Therefore, we cannot guarantee that the color displayed on your monitor accurately matches the actual product upon delivery.

In compliance with relevant legislation, Loris Perfume Australia renounces all warranties, whether express or implied, regarding the accuracy of the information provided on this website. We disclaim responsibility for the content of external pages linked to or from this site. The inclusion of links on our website is solely for your convenience and does not signify our endorsement of the content, products, services, or suppliers therein. We absolve ourselves of any liability for losses or damages resulting from the use of information contained on this website, external pages, or linked websites.

 

Product Availability

Please note that all products are subject to availability. The prices listed on our website are valid only while stocks last or as otherwise indicated on our site. If any of the items you have ordered are unavailable, we will notify you at the earliest opportunity.

 

Payment

We accept payment through Visa, Mastercard, and Paypal. By using your credit or debit card, you confirm that it belongs to you. Please note that all credit cardholders undergo validation checks and authorization by the card issuer. If payment is refused or authorization for payment to Loris Perfume Australia is not obtained for any reason, we cannot be held responsible for any delay or failure in product delivery. We retain legal ownership of all products until full payment is received. In the event of a refund for any payment made for the products, legal ownership of the products immediately reverts back to us.

 

Shipment 

All shipments are made only within Australia.

Shipments will be made with Australia Post Express Post at a cost of 15 Australian dollars. Your perfume will arrive within 1-5 business days after shipment.

After receiving your items, please inspect the quantity and condition of your order. If any issues arise during shipping, please notify us via email at info@lorisperfume.com.au within 14 business days. 

Ensuring the correct shipping address and having someone available to receive the delivery, if possible, will expedite and secure the delivery process. The recipient will be responsible for any additional charges incurred due to an incorrect shipping address. However, we do not ship to PO Boxes or virtual addresses; shipments are only made to residential and business addresses.

 

Defective Items 

Before shipments are made, we will conduct necessary checks to provide you with the best service possible. Nevertheless, if you receive any defective items, please note that complaints must be made within 14 days of the delivery date.

Please remember that disliking a perfume does not qualify as a defective item, and therefore, it cannot be considered for repair or replacement. Thank you for your understanding in this matter. We recommend selecting perfumes you have previously experienced.

 

Return Request

Our recommendation as Loris Parfum Australia is for you to order perfumes that you have previously experienced from us. Due to change of mind, product exchanges or refunds will not be accepted. Only defective products resulting from manufacturing will be eligible for exchange.

If your order sustains damage or becomes lost in transit, please inform us at info@lorisperfume.com.au to initiate your return process in 14 days . Subsequently, we will assess your return request and provide you with a return authorization approval and an address for returning the product to us.

 

Change of Mind

We do not facilitate product exchanges due to a change of mind under any circumstances.

 

Privacy Policy 

Loris Perfume Australia prioritizes the privacy of our valued customers. We handle all information collected about you with the utmost care and security. To access certain services and features available on our website, registration is required. During registration, you will be prompted to provide essential details including your name, address, telephone number, and email address. Once registered, your information will be securely stored in the 'my account' section. This allows you to conveniently manage and update personal details, such as your address, directly within the 'my account' section. Additionally, when placing an order on our website, you will be asked to input your credit card details.

 

Intellectual Property

The trademarks, logos, and product details showcased by Loris Parfume Australia web page benefit from protection under both Australian and international trademark legislation. Should you intend to utilize, replicate, duplicate, copy, sell, resell, access, modify, or engage in any form of exploitation of our intellectual property or that of our suppliers, prior written consent from us is mandatory, except in the context of placing an order for merchandise or where necessitated by applicable legal requirements.

 

Legal Jurisdiction and Language

The regulations governing this website, its contents, and any contracts formed through its usage fall under the jurisdiction of Australian law. Should any disagreement arise, the involved parties consent to the exclusive authority of Australian courts. It is emphasized that all contractual agreements are conducted exclusively in the English language.